Security-First UX: Discover the digital world in complete safety
We live in a time of growing physical insecurity with epic challenges like pandemic and climate change to name a few. It will take abundant human ingenuity and hard work to make significant progress in these areas. But we all understand that progress will be worth it.
Likewise, the dangers of the virtual world (web vulnerabilities that can stem from identity theft, internet scams, and dangerous sources of disinformation) are equally real. Our sense of security determines the quality of our experience in both the real and digital world. Anyone who has faced years of struggling to solve online identity theft would agree: digital theft is no less real.
Comprehensive and transparent security models significantly reduce online crime, but also promote the user’s feeling of online safety. Protected users are not only more likely to return to a website, they are also more likely to stay on a website for longer. Below are some areas of interest for integrating digital security into user design.
Promote the feeling of security in the digital environment
In general, we feel more secure in familiar, clean, organized and well-designed physical environments. In the digital realm, familiar user interface (UI) components, proper management of design elements, proper organization and photo selection can foster similar positive responses. Interestingly, there are strong parallels between the real and digital worlds in terms of psychological dynamics. Moreover, it is actually easier to change the behavior of users online than it is to mitigate human actions in day to day life.
Take the example of road signs; we depend on our national transport authority to design signs that are easily and intuitively understood by passers-by of different education levels, backgrounds and cultures. Key variables include easily recognizable shape, color, text, and international icons. The same dynamic applies to website users. The colors strike the eye, telling the user how to interpret the start of their journey. Warm tones communicate security; striking color combinations alert the mind. In their first moments on the website, users take in clues in the text and copy, the size, font and tone of words. Professional imagery, locally and culturally recognizable digital assets, and an engaging human tone, these elements tell the user that they are in a safe and familiar area. Without them, their experience suffers, even if the user does not know why.
Read also : Best Vulnerability Management Tools 2021
User-centric security from the start
Identification is when you pretend to be a specific person online. This usually involves entering an email or username. Authentication, on the other hand, proves who you say you are. This would involve entering a password or using a biometric entry, such as scanning your fingerprint. Security streams are the most hated element of UX. Logging in, remembering your passwords, two-step authentication, Captcha, etc., are not user-friendly, but they are necessary for the complete protection of a user.
Connections are the first wave of defense. They are also easy to hack, especially when interacting with systems that don’t enforce strict password standards and applications that use emails as usernames. Users don’t want their actions to be under constant surveillance, but they have no idea what’s going on behind the scenes.
Without disrupting their experience, a number of safeguards must be put in place for the best interest of the user. Encourage product teams not to allow a user to use their email address as a username. Logging in by e-mail is generally considered user-friendly, but it is not secure; a single data breach and the entire system is open to attack. Display a checkbox next to mandatory requirements, as well as a strength indicator to record the level of security. Resist acquiring more information than necessary and agree with your sales team during the development phase to understand the minimum information they would need initially.
The goal of a product designer is to help users identify and authenticate securely while maximizing their use and enjoyment of the product. This, in action, requires difficult compromises. Security flowers aren’t inherently user-friendly, and the best way to view the flow of security users is through a painful reward lens. Reducing pain and increasing reward is a mainstay of UX, but here it takes on special importance; the reward cannot come at the expense of safety.
Appropriate screening – step by step
Appropriate security practices require a few critical areas of focus. Below are some of the most pressing priorities for user-centric cybersecurity.
- Data decoupling: By decoupling individual user data, businesses can still benefit from valuable consumer information without sacrificing user privacy. Rather than subjecting their users to constant surveillance, data anonymization allows businesses to understand and optimize user behavior without invading their personal world. Many vendors on the market offer application decoupling solutions. Alternatively, the decoupling architecture can be integrated into the website during the design phase.
- Encrypted databases: In the background, sensitive data entered on a website must be stored in encrypted databases. Responsible practice includes using a Secure Hypertext Transfer Protocol (HTTPS) to encrypt data transmitted from the web server to the user, thereby preventing attacks from any bad actors who may be hiding on private or public networks. User data is entered into the secure HTTPS website and stored in the database as random letters and numbers, rather than readable information, protecting the data in the event of a database compromise.
UX and security can and should work together. It takes careful research, but website developers can deliver a product that is both easy to navigate and highly secure. Just like in the architecture of the physical world, digital experiences must be built with user protection as a top priority. It is not only a question of ethics, but also of the sustainability of the company; Protecting users will help a business boost its conversion rate, avoid potential litigation risk, and deliver the user experience it has always had in mind.
Read more : How to prevent third party vulnerabilities