Poly V, C Series Review
Few VoIP handset manufacturers can claim such a rich and interesting history as Poly. The current company is a sort of merger between Polycom, an American multinational company founded in 1990, and Plantronics, an electronics company founded in 1961.
Here’s our all-in-one roundup of two of Poly’s flagship VoIP device lines for 2021. On this page, after our brief introduction, you’ll find
a) a full assessment of the Poly CCX 400 deviceand what features are included with this entry-level desk phone
(b) a review of the Poly CCX 500, complete with its five-inch color touchscreen
(c) our perspective on the Poly CCX 600 and its award-winning Poly audio technology,
d) a review of the Poly CCX 700, targeted at managers and executives, and
e) our assessment of the Poly VVX range, and the variety of handsets on offer.
You can access reviews for these individual products by clicking on the links in the bar at the top of this page, but keep in mind that this article is really meant to be read throughout, as business functionality will benefit. evaluate the three phone lines before deciding which one best meets their needs.
Among several notable company landmarks, Plantronics was commissioned to design the headsets used in NASA’s historic Apollo missions to the moon. Those iconic words spoken by Neil Armstrong in 1969: “This is a small step for man, a giant leap for mankind”, came via a Platronics headset.
Now renamed Poly, the company continues to push the boundaries of communication technology with its line of business VoIP phones. These come in two separate offerings, the CCX series and the VVX series. The CCX range comes with touchscreen functionality and is specifically designed to work with Microsoft Teams, while VVX devices cater to a wider range of office workers, with all the standard hardware features you might expect. wait for a VoIP phone.
Poly CCX 400
The entry-level offering of the CCX range, the CCX 400, comes with a five-inch multi-touch LCD display, two Gigabit Ethernet ports and a USB Type A port for connection with an external headset. The device is an excellent choice for businesses who want a simple, accessible and reliable desk phone. The inclusion of Poly HD voice also means users can remove annoying background noise using Poly Acoustic Fencing.
Other features that come with the CCX 400 include a native Microsoft Teams experience, full duplex speakerphone functionality, and high level security features. The handset can also be wall mounted, which will give office managers additional flexibility in where and how they set up their phones.
Setup is straightforward and can be managed from the Microsoft Teams device portal. An optional Wi-Fi accessory also lets you deploy the CCX 400 anywhere you have access to an electrical outlet, so you don’t have to worry if you don’t have an Ethernet port nearby. When users receive their CCX 400 for the first time, they will find the console, handset with handset cord, a network (LAN) cable, a desk stand, and a configuration sheet to help them troubleshoot any problems. troubleshooting.
A frequent criticism of the CCX series is the fact that it doesn’t come with physical buttons. While this leaves the handset with a crisp, clean design, it does mean that the sign-in experience isn’t always as smooth as it could be – especially when trying to access Microsoft Teams. Overall, however, the CCX 400 represents a great entry point for businesses that need a VoIP phone with touchscreen capabilities.
Poly CCX 500
The CCX 500 is a mid-range VoIP phone that, like the CCX 400, comes with a five-inch color touchscreen. Unlike the CCX 400, however, this device supports a more powerful chipset, which means next-gen features like NoiseBlock AI are included. This phone also comes with Bluetooth compatibility and two USB ports (one type A, one type C).
Another notable addition to the CCX 500 is the inclusion of a dedicated Microsoft Teams button. Microsoft Teams has seen its user base soar as businesses have been forced to enable remote working due to the COVID-19 pandemic. The fact that this handset, and others in the CCX line, are geared towards this particular video collaboration platform makes it an obvious choice for businesses that frequently use Teams to host remote meetings. On the other hand, if businesses are using other digital tools like Zoom or Google Meet, they may want to consider alternative VoIP handsets.
The same exceptional audio quality that users expect from other Poly handsets is featured here, with Poly HD Voice and Poly Acoustic Clarity both included. For ease of use, a red light flashes to let people know if they have voicemail messages, and there are also physical buttons to activate the speakerphone, add a headset, mute the phone, and control the ringer volume. .
The additional features over the CCX 400 are likely to be appreciated by businesses that handle slightly higher call volumes and the device comes with the same great sound quality.
Poly CCX 600
Sometimes having a slightly larger screen can make all the difference – or that’s certainly what Poly is looking for with its CCX 600 handset. Boasting a seven-inch screen to appeal to managers, executives, or anyone who has. need a little more screen space to carry out daily tasks.
Once again, Poly Acoustic Fence is available to eliminate background noise. While many offices have remained quieter than usual during the COVID-19 pandemic, more organizations are preparing for a return to the workplace – so the ability to eliminate distractions will likely come in handy . On the other hand, for companies that will continue to promote hybrid work, the ability to ignore washing machines or harass children will probably be highly appreciated.
The handset also comes with built-in Wi-Fi and Bluetooth connectivity, giving businesses plenty of options regarding their phone setup. There’s no need to place your staff near an Ethernet port, and if they prefer to use a Bluetooth headset, it’s easy to facilitate.
Full duplex speakerphone support adds to the audio clarity offered here and the device is hearing aid compatible for the hearing impaired. In addition, separate models that support Open SIP or native Microsoft Teams integration are available, giving businesses a more comprehensive range of options.
Poly CCX 700
Video calling has grown in importance in light of the COVID-19 pandemic, and as a result, more and more businesses are in need of telephony solutions that go beyond simply providing audio calling. The Poly CCX 700 is one such phone, delivering a native video calling experience through a built-in four-megapixel camera and a seven-inch color multi-touch LCD display.
While acoustic clarity hasn’t been sacrificed on this model for its video capabilities, it also comes with built-in autofocus and autoexposure, so you’ll not only have crystal-clear sound. , but you will also look your best.
A dedicated application button also means employees can immediately jumpstart their productivity. Personalization is a priority for the CCX 700, with several headset options available, as well as the choice to use a standard handset. In addition, the device is also designed to be easy to configure for IT staff and comes with robust provisioning and management of telephony deployment and support.
Poly VVX Series
Moving away from the CCX line, Poly’s VVX device series covers a wide range of business needs. The VVX D230, for example, is a cordless IP phone that works great for teams on the go. At the other end of the scale is the VVX 601, a premium touchscreen desktop phone for managers and executives. And in between, there are plenty of other handsets that businesses might want to consider.
The VVX 301/311, for example, is a powerful six-line telephone system equipped with a 12-key keypad, Power over Ethernet (PoE), a do not disturb option, remote missed call notifications and a RJ -9 headphone jack. Additionally, the VVX 401/411 offers similar capabilities, plus an impressive 12 SIP accounts and color display. When these are taken into account, it will be difficult for businesses to find a better mid-range VoIP handset.
Looking at the top of the line device from the VVX line, the VVX 601 aims to deliver a top notch experience. The optional Polycom VVX camera can be set up in seconds and allows users to connect to video conferences directly from their desks without the need for a dedicated and expensive video conference room.
The 601 also comes with 16 line keys to support both your lines and auto-dial or contact keys. Four soft keys are context-sensitive, making it easy to access features like transfer, conference, and park calls if you are currently on a call. In addition, the handset comes with a multilingual user interface that supports Chinese, Dutch, English, French, German and a host of other languages.
If you think that it is unlikely that you will need a large touchscreen with your VoIP handset, then the VVX series might be right for you. It still delivers the same great sound that Poly users have come to expect, but there’s a lot more variety in terms of price and features.
Our overall verdict
Unsurprisingly, given how many years Poly has been in the telecommunications business, the company certainly knows what they’re doing when it comes to business phones. The CCX series is a great option for businesses that rely on Microsoft Teams frequently or need a touchscreen offering, while the VVX line has a number of fantastic business desk phones. It is true that there have been a few complaints about the lack of a physical keyboard with the CCX range, but given that most people are more than happy to use touchscreen devices in their daily lives, it this is unlikely to be a big deal.
- Want to compare Poly to its rivals? Check out our guide to the best VoIP handsets available