How orchestration can speed up the end of passwords
The information industry is working hard to improve identity and access management protocols so that users can quickly and securely get the answers they need.
More than 200 companies have joined the Fast Identity Online Alliance, or FIDO, to consolidate resources and support for passwordless authentication. As part of this movement, identity orchestration has emerged as a viable path for companies to implement their passwordless plans.
Simply put, identity orchestration is a framework for integrating all phases and workflows of the identity journey, which is the sum of all elements related to the user experience: registration, login, authentication , verification, etc. The identity journey applies to a range of concerns – from login settings like single sign-on (SSO) and multi-factor authentication, to user account activity and customer history, to the point of sales and even fraud monitoring.
What is Identity Orchestration?
An identity orchestration platform seeks to integrate all of these aspects into a single user interface, providing them with a seamless experience while giving organizations the equipment to visualize and map strong authentication guarantees. Additionally, identity orchestration platforms give organizations more control and visibility to determine trusted channels for users to access services. If it can be mapped, then it can be orchestrated; there is no ambiguity as to where a user will end up or if their searches will result in a resolution.
Orchestration is a valuable tool because it can automate workflows, facilitate a wide range of identity use cases, and make it much easier to update or change the identity journey through the use of ” streams” without code that do not require technical programming expertise.
Why is orchestration important?
Orchestration eliminates much of the heavy lifting typically involved in development through no-code or low-code setup. Instead of requiring a team of skilled developers to produce custom code, modern orchestration solutions have designed drag-and-drop templates that non-technical staff can use to formalize their identity workflows.
It also improves visibility and mapping functionality. An identity orchestration (IO) platform allows security teams to visualize the entire user journey from start to finish and identify pain points or vulnerabilities where they appear. Orchestration allows organizations to map parameters and alerts for fraud detection, identity verification, authentication, and authorization.
Orchestration can also help organizations improve user experience. By uniting all phases and touchpoints into a single customer experience, there is much less risk of “weak links” interrupting the transaction or distracting users from their intended destination. Continuity and consistency are achievable through orchestration.
Industry forces demand more
Gartner Research predicts that by 2023, 3 out of 4 organizations will use “a single vendor with strong identity orchestration capabilities and connections to many other third parties for identity verification and assertion”, a significant increase compared to the 15% of companies that do. today.
Why has identity orchestration seen such a spike in popularity recently? There are a few factors at play.
#1: Global expansion: Businesses increasingly have to deal with growing user bases who can access their services from anywhere in the world. Without orchestration, meeting the needs of such a diverse and geographically distributed user base is doomed to failure when it comes to delivering consistent levels of service. Identity orchestration makes it easy to optimize workflows and perform A/B testing to determine how best to meet the needs of a global user base.
#2: Compliance with regulations: Year after year, new regulations and mandates permeate the industry. Organizations have a responsibility to stay nimble when it comes to updating their identity policies to stay compliant with regulations. Without orchestration, organizations must spend significantly more time and man-hours to ensure that these updates are coded and verified before they can go live.
#3: Data fragmentation: A variety of data types and forms challenge conventional identity management solutions, which can result in rule exceptions leading to otherwise avoidable security breaches.
#4: Third-Party Support: New data providers are constantly emerging in the market and orchestration makes it easy to evaluate and integrate new provider services/APIs.
#5: Meeting user expectations: Users have higher service expectations. Account recovery disruptions, forgotten passwords, and unnecessarily complex verification have made it even more important to orchestrate identity so that these expectations can be met.
How Orchestration Can Speed Up Passwordless Authentication
As more and more organizations move toward a passwordless future to patch password security vulnerabilities, identity orchestration will become increasingly important.
Orchestration can pave the way for passwordless authentication in several ways.
- Orchestration can simplify and streamline the sign-up and sign-in processes. For example, an effective IO might incorporate features such as identity verification, automated IP address checks, auto-fill functionality, and single sign-on to reduce the number of logins required by a single user.
- Orchestration can make it easier for organizations to centralize passwordless methods, such as using access keys. Access keys can include biometric scans such as those currently used by Microsoft and Google, or hardware security keys that communicate with PCs and smartphones via USB, NFC, or Bluetooth.
- Orchestration gives organizations more power to configure and automate their identity workflows. Some vendors, like Ping, have developed no-code flow tools so that non-technical staff can enhance the user journey as they see fit without requiring custom code entries. The platform gives them an overview of workflows on a “whiteboard” as well as hundreds of drag-and-drop templates to easily make changes.
Summarize IO Platforms
- The goal: to provide a seamless user experience while securing every instance of a user’s identity interactions
- IO platforms break down identity silos by giving organizations visibility into all aspects of user identity
- IO platforms integrate identity services together to make sense of it all, unlike many legacy IAM solutions which are not integrated and can disrupt the identity journey.
- IO platforms enable organizations to automate workflows related to fraud detection, identity verification, registration, passwordless authentication, authorization, and more .
- The latest line of IO platforms uses a no-code or low-code design to give non-developers the license to configure identity workflows without having to produce custom code to do so.