ComiXology Rolls Out Updates Following Angry User Feedback
Comixology announces updates to its app and store following criticism of Amazon’s integrated digital comics retailer.
Popular digital comics retailer Comixology was recently integrated into its parent company Amazon’s website, though the transition has been far from smooth. In response to negative user feedback, Comixology is currently rolling out a number of updates and fixes to its app and Amazon storefront, with more on the way.
“We’ve been busy making updates since launching our updated Comixology app and new store. We’ve listened to your feedback and will continue to share updates and new features as they come. their launch – this is just the beginning!” Comixology wrote in a Twitter wire. “We’re still making some improvements to our already live comic storefronts in the US and UK, and plan to roll out storefronts to other countries this year.”
1./ We’ve been busy making updates since the launch of our updated Comixology app and new store. We’ve listened to your feedback and will continue to share updates and new features as they are released – this is just the beginning!
— Comixology (@comiXology) March 24, 2022
The company continued, “Improved book resolution is now available in the mobile app! If your book appears in low resolution, re-download it on your app to access the highest quality version available.” Additionally, Comixology has “fixed issues with new release filters and made it easier to scroll through multiple pages of results on the app and web” and “improved book downloads in the mobile app, such as stuck downloads or blank pages”. Comixology says it’s “working as quickly as possible to roll out improvements” to the web player, which has been an issue for many users.
In February, Comixology migrated to Amazon as part of the former’s 4.0 update, with lackluster results. Comics fans and creators have criticized the platform’s shutdown of desktop reading options, the unintuitive user interface, the preponderance of bugs, and the forced merger of Amazon and Comixology accounts, the latter of which resulted in users who had not yet merged their accounts. losing access to the comics they paid for on Comixology. “The promise of digital content was instant access, no physical clutter, and stores that were always open and ready for business,” said avengers writer Jim Zub. “Reality becomes closed systems, things you can’t control, and outlets that can disappear in an instant. What a waste.”
Comixology then responded to the criticisms and promised to make improvements. “We want to take a moment to address the transition to our new app [and] online comic store experience,” the company wrote in a previous Twitter thread. “We know this process has been far from transparent and we’ve heard your feedback. We understand how important it is to improve the web viewer experience and we are working as quickly as possible to implement these improvements. That’s our top priority right now.”
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